Returns and Exchanges Policy

Returns and Exchanges Policy

At Animalins, your satisfaction is our priority!

If your order does not suit you, you have 14 calendar days from receipt to request an exchange or refund.

1. Return conditions
- Products must be returned new, unused and in their original packaging.
- Any damaged, incomplete or unlabeled product will not be returned or exchanged.

2. Return procedure
- Send us an email to contact@animalins.fr specifying your order number and the reason for the return.
- Once your request has been accepted, return the products at your expense to the following address:

Animals
Path of Mas de Rey, Place called La Farelle
30300 Beaucaire, France

⚠️ Return shipping costs are the customer's responsibility. Products travel under your responsibility.

3. Reimbursement
- The refund will be made via the same payment method used for the order, within 10 working days after receipt and validation of the returned products.
- Only the amount of the products will be refunded. The initial shipping costs remain your responsibility.

4. Products not eligible for return
- Opened or started food products.
- Personalized products.

5. Contact
For any questions, write to us at contact@animalins.fr or call us at 06 22 47 70 26.

Thank you for your trust!